Delete your account

1. Delete from inside the app

Open TrueWork and go to Settings → Delete Account. Confirm when prompted.

The deletion happens immediately. You are signed out, and the account can no longer be used to sign in.

2. Request deletion by email

If you no longer have the app, or cannot sign in, email hello@thetruework.com from the email address on the account and ask us to delete it. If you registered with a phone number instead, include that number so we can identify the account.

We confirm the request comes from the account holder before acting on it, and we complete verified requests within 30 days. We reply either way, so you know it has been handled.

3. What is deleted

When your account is deleted, the following are erased straight away:

• Your name
• Your email address
• Your phone number
• Your password and sign-in credentials

At the same time:

• Your membership of every store is ended, so you disappear from those teams.
• Any TrueResume link you have shared stops working immediately — anyone holding the link sees nothing.
• The account is disabled and cannot be used again or reactivated.

4. What is kept, and why

Evaluation results that were already published stay in the system, but without your name, email, or phone attached — there is nothing left linking them to you.

They are kept because TrueWork results are team averages. Removing one person's numbers from a finished round would silently change everyone else's published results, and published results cannot be altered — that immutability is the reason the system can be trusted at all.

Standard technical records (IP address, browser or device type, timestamps) are kept for up to 90 days for security and abuse prevention, then discarded.

5. Removing everything

If you want the de-identified historical records removed as well, email hello@thetruework.com and say so explicitly. We will process that within 30 days.

If you are in the European Economic Area, the United Kingdom, or California, you have further rights described in our Privacy Policy.

6. Subscriptions

Deleting your account does not automatically cancel a paid subscription, because Apple and Google handle that billing, not us. Cancel it separately:

• Android: Google Play → profile icon → Payments and subscriptions → Subscriptions → TrueWork.
• iPhone or iPad: Settings → your name → Subscriptions → TrueWork.

Store owners on a paid plan should cancel the plan before deleting the account — email hello@thetruework.com and we will help.

Questions? Email hello@thetruework.com. See also our Privacy Policy and Support pages.